Policies
Refund Policy
We stand behind every product we make. Here's when and how we offer refunds and replacements.
How to Raise a Request
01
Within 24 Hours
Raise your refund or replacement request within 24 hours of receiving your delivery.
02
Provide Proof
Share a clear unboxing video and/or photos clearly showing the damage, defect, or wrong item.
03
Get Resolved
Once approved, your replacement or refund will be processed within 7–10 business days.
Eligible for Refund / Replacement
- Damaged products received on delivery
- Defective or manufacturing-faulty items
- Incorrect products sent (wrong item dispatched)
Not Eligible for Refund
- Used, opened, or partially consumed products
- Change of mind after purchase
- Minor natural variations in handcrafted items (color, texture, size)
- Requests raised beyond 24 hours of delivery